Our Privacy Policy outlines the manner in which Pono Trailers, LLC (referred to as "the Site", "www.ponotrailers.com", or "we") gathers, utilizes, and discloses your Personal Information when you visit or make a purchase from our Site.

Personal Information Collection

During your visit to our Site, we gather specific information about your device, your interaction with the Site, and information necessary to process your purchases. We may also gather additional information if you reach out to us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual.

Device Information

We collect Personal Information such as your web browser version, IP address, time zone, cookie information, the sites or products you view, search terms, and your interaction with the Site. This information is collected to ensure the Site loads accurately for you and to perform analytics on Site usage to optimize our Site. This information is automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels. This information may be shared with our processor Shopify for business purposes.

Order Information

We collect Personal Information such as your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. This information is collected to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services. This information is collected directly from you and may be shared with our processor Shopify for business purposes.

Customer Support Information

We collect Personal Information to provide customer support. This information is collected directly from you and may be shared with Shopify, Young Brothers, Pasha, Matson, and Raw Maxx for business purposes.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. We use Shopify to power our online store. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the Site. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

We will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making when that decision-making has a legal effect on you or otherwise significantly affects you. We engage in fully automated decision-making using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud. Services that include elements of automated decision-making include temporary denylist of IP addresses associated with repeated failed transactions.


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