Refund Policy

Your acceptance is considered complete  when your trailer is shipped with accurate primary specifications (Model, GVWR, size, color, and accessories) and is materially free of defects and damage.

In cases where you believe the trailer does not meet these conditions, call us on (808) 400-8118. Please do not drive the trailer from the Port or delivery location until the identified issue(s) are resolved. To make the process easy, send a description of the issue(s) and pictures, if possible, to info@ponotrailers.com

Pono Trailers will do its best to resolve all issues described in a mutually satisfactory manner so that delivery can be completed. Resolution may be a return of the trailer with refund, expediting shipment of missing accessories, touch-up paint, or similar.

If primary specifications and or defects and damage require a return, Pono Trailers will refund the purchase price of your trailer within 7 business days.

Cancellations. After you submit the final payment for your Order, we will begin the process of coordinating your trailer delivery. At this point, you agree that any paid Order Fee, Deposit and Transportation fee have been earned by Pono Trailers. If you Cancel your order or breach our Agreement and we cancel your Order, you agree that we may retain as liquidated damages the Deposit and Transportation Fee, to the extent not otherwise prohibited by law. You acknowledge that the Deposit and Transportation Fee are a fair and reasonable estimate of the actual damages we have incurred or may incur in transporting, remarketing, and reselling the trailer costs which are otherwise impracticable or extremely difficult to determine.